This Privacy Policy describes how Orobo Healthcare ("we", "us", or "our") collects, uses, and protects the personal information you provide to us when using our websites, orobohealthcare.com and orobohealthcare.co.uk (together, the "Site").

Who we are

Orobo Healthcare Ltd is the data controller responsible for your personal data. You can contact us at:

• Orobo Healthcare Ltd, Bank Gallery, High Street, Kenilworth, Warwickshire, England, CV8 1LY
• Email: hello@orobohealthcare.com
• Company number: 16729327
• ICO registration number: ZC059284

1. Information we collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number)
• Business information (company name, service interests)
• Technical data (IP address, browser type, device type)
• Usage data (pages visited, time on site, referral source)

We only obtain your personal data in one of two ways: either you provide it to us directly (for example, when you make an enquiry or contact us), or we collect it from publicly available sources, such as CQC (Care Quality Commission) publicly available data, or other publicly available domains.

2. How we use your information

We use your information to:

• Respond to enquiries and provide services
• Improve our website and customer experience
• Send you information about our services and check in about your service, by email and post
• Comply with legal obligations

3. Our lawful basis for processing

Under UK data protection law, we rely on the following lawful bases to process your personal data:

• Legitimate interests – to respond to your enquiries, provide our services, and run and improve our business, where this does not override your rights.
• Consent – for marketing communications and non-essential cookies, which you can withdraw at any time.
• Contract – where we need to process your data to provide a service you have requested.
• Legal obligation – where the law requires us to process your data.

4. Sharing your information

We do not sell your data. We may share your personal data with:

• Trusted service providers who assist us in running our website and communicating with you
• Legal or regulatory authorities where required

5. International data transfers

Some of the third-party providers we use to run our website and communicate with you may store or process data outside the UK. These providers are responsible for handling that data in line with their own privacy policies and safeguards. We only work with providers we consider to offer an appropriate level of protection.

6. Cookies and tracking technologies

We use cookies and similar technologies to analyse website traffic and improve user experience. You can manage cookie preferences through your browser settings.

7. Data retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

8. Automated decision-making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects. Any assessments or recommendations we provide are reviewed by our consultants.

9. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to, or request that we restrict, how we process your data

If you have a concern about how we handle your data, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

10. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

11. Third-party links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have any questions about this policy, or wish to exercise your rights, please contact us:

Orobo Healthcare Ltd, Bank Gallery, High Street, Kenilworth, Warwickshire, England, CV8 1LY

Email: hello@orobohealthcare.com

Or via our contact form: orobohealthcare.com/contact

Last updated: 29 July 2026